DesignJet T200/T600 and Studio Printer Series Service Manual and Parts List Manual

This service manual cover models:

DesignJet T630 24-in Printer
DesignJet T630 36-in Printer
DesignJet T650 24-in Printer
DesignJet T650 36-in Printer

DesignJet T210 24-in Printer
DesignJet T230 24-in Printer
DesignJet T250 24-in Printer

DesignJet Studio Series

This manual is in the english language, in the PDF format and have detailed Diagrams, pictures and full procedures to diagnose and repair your Wide Format Printer.
Table of contents:

1. PRINTER FUNDAMENTALS
Overview
Front panel
Support/Service Menu Overview
Start-up sequence
State 1: Electronics initialization
State 2: Firmware initialization
State 3: Mechanical initialization
Initialization flow flow summary
Subsystems
Covers
Functionality
Components
Removal and installation
Related tests
Electronics
Printhead health systems: Service Station, Primer system, and Left Spittoon
Functionality
Components
Notes and considerations
Electronics
Service Station system
Functionality
Notes and considerations
Electronics
Paper path
Functionality
Electronics
The roll paper input system
Functionality
Electronics
The paper output system
Functionality
Electronics
Basket (Studio)
Functionality
The Cutter system
How activation works
How deactivation works
Accessory Tray and Bridge Platen
Functionality
Bridge Platen module functionality
Multi-Sheet Tray functionality
Functionality
Electronics
Scan Axis system: Carriage and Carriage impelling
Carriage CAM and Auto PPS adjustment
Carriage impelling system
Carriage encoder system
Printer electronics, power supply, and cables
The Main PCA
The Bundle Board
Electrical system
Locations of the PCAs

2. TROUBLESHOOTING
Printer troubleshooting flowchart flowchart flowchart flowchart
Troubleshooting tree for boot up failure
Basic printer troubleshooting
The printer does not print
No power comes to the printer
Front Panel is frozen
Basic printer troubleshooting
Phone
Onsite
Where to find the LEDs
Power Button LEDs
Main PCA LED (“Heartbeat LED”)
For the customer
For the onsite service engineer
Network Port LEDs
System error codes
Understanding system error codes
Text messages and numerical error codes
Severe error codes
Silent error codes
How to interpret severe error codes
Specific Specific error codes for startup and opto trip failures
How to interpret error codes for startup and opto trip failures
System error code troubleshooting
Other possible errors
Assert codes
How to get the system error log
Paper troubleshooting
Paper cannot be loaded successfully
Unsuccessful roll load
Unsuccessful sheet load
Unsuccessful load from the Multi-Sheet Tray
Multisheet Tray Sensor issues: Printer displays wrong status for Multisheet Tray
Media jam removal
Roll has jammed
Multi-sheet tray has jammed
ARSS: Paper Troubleshooting
Troubleshooting – Remote Support
Troubleshooting – Onsite Support
Service Station
Bridge Plate Module and ARSS
Symptoms related to ARSS failure and corrective actions
Issue #1: Paper Jam
Issue #2: The printer cannot detect or load the media
Issue #3: Roll automatically unloaded
Printer displays out of paper when paper is available
Cutter does not cut, or does not cut well
Paper has jammed
Communication troubleshooting
General troubleshooting
Wired network issues
Network port created does not match printer IP address (Windows)
Wireless network issues
Wireless Network Troubleshooting Report
Network Configuration Configuration Configuration Configuration Page
Manual driver installation
Pre-installation
Setting up the driver, port, and printing queue
Drivers Troubleshooting
Identifying the driver version
PRN File
Ink-supplies troubleshooting
Handling ink cartridges and printhead
About the ink cartridges
Storage of anonymous usage information
Check ink cartridge status
Ink cartridge status messages
Replace an ink cartridge
About the printhead
Solving ink-supply problems
You cannot insert the Ink Cartridge
You cannot insert the printhead
The Front Panel says to reset or replace a printhead
Ink system hardware troubleshooting
Printhead troubleshooting
A. The printhead appears to be missing, not detected, or incorrectly installed
B. System error 0027:XXXX is displayed
C. There is a problem with the printer or ink system
Printhead troubleshooting flowchart flowchart flowchart flowchart
Not enough ink message issue procedure
Conditions to use the reset
Performing the reset
Special firmware upgrade procedure, only during OOBE phase
Safe Stop: printer behavior in the face of a Continuous Ink System
Print-quality troubleshooting
General print-quality troubleshooting
Use genuine ink cartridges
Check the paper
Check the print settings
Print and evaluate a print-quality diagnostic report and troubleshoot defects
Print-quality defects
Horizontal lines across the image (banding)
Lines are too thick, too thin or missing
Lines appear stepped or jagged
Lines print double or in the wrong colors
Lines are discontinuous
Lines are blurred
Line lengths are inaccurate
The whole image is blurry or grainy
The paper is not flat flat
The print is scuffed or scratched
Ink marks on the paper
Horizontal smears on the front of coated paper
Ink marks on the back of the paper
Black ink comes off when you touch the print
Edges of objects are stepped or not sharp
Edges of objects are darker than expected
Vertical lines of different different colors
White spots on the print
Colors are inaccurate
Colors are fading
The image is incomplete (clipped at the bottom)
The image is clipped
Some objects are missing from the printed image
A PDF file file is clipped or objects are missing
Print mode summary table
Firmware Update

3. SUPPORT MENUS, DIAGNOSTIC PLOTS & CALIBRATIONS
Support menus
Entering the support menus
Entering the Support Menu for customers
Entering the Service Menu for service engineers
Support and Service menu trees
Support menu
Service menu
Service Menu
System Configuration Configuration Configuration Configuration
Enter Ethernet MAC Address
Enter Wireless MAC Address
Information menu
Relocks remaining
Relock attempts remaining
Gather/Scramble Scheme
Checksum for Relock Data
NIHO
IRO
SS
Resets Menu
Country/Language reset
Partial reset
Semi-full reset
OOBE reset
PMK1 reset
PMK2 reset
RTC Battery expired
Service Test
Test Carriage
Test Service Station
Test Keys
Test LEDs
Test Display
Cont_print_pick
Infinite Infinite H’s Test
Infinite Infinite Color H’s Test
Print head rec level 1
Print head rec level 2
Print head rec level 3
PHA/IDS Diagnostics
Ink Supplies Report
Nozzle Test
Bypass Pen Alignment
Paper Servo
Line Sensor (Zim/Spot)
RTC Battery Status
Rewinder motor
ARSS Test
Special/Service/Support Reports
Printer status report
Extended self-test
Print Quality report
Network Security Page
Counter
Print-Mech Button Tap
Error history
Agent Assisted image test
Support menu
Information menu
Model number
Serial number
Region/Language
Counters
Firmware version
Assert History
Printer Region
Pen supply region
Pen supply serial number
Pen supply level of ink (LOI)
Extra Printhead information (not included in the Service Menu)
Wireless region
Resets menu
Country/Language reset
Linefeed Mfg Calibration (NEW&FOTO)
Support Menu Resets
Partial reset
Semi-full reset
OOBE reset
System Configuration Configuration Configuration Configuration Menu
Set boot mode to user mode
Service Test
Test Carriage
Test Service Station
Test Keys
Test LEDs
Test Display
Cont_print_pick
Infinite Infinite H’s Test
Infinite Infinite Color H’s Test
Print head rec level 1
Print head rec level 2
Print head rec level 3
PHA/IDS Diagnostics
Ink Supplies Report
Nozzle Test
Bypass Pen Alignment
Paper Servo
Line Sensor (Zim/Spot)
RTC Battery Status
Rewinder motor
ARSS Test
Connectivity Diagnostics Menu
Connectivity report
Wireless diagnostics test
Print wireless metrics
Reports
Printer status report
Extended self-test
Print Quality report
Network Security Page
Counter
Print-Mech Button Tap
Error history
Agent Assisted image test

4. PARTS AND DIAGRAMS
Introduction
Printer support A
Printer support B
Covers
Roll covers
Right-hand assemblies
Left-hand assemblies
Carriage assembly
Paper path (front)
Paper path (rear) A
Paper path (rear) B
Roll supports
Miscellaneous parts
Cables and sensors A (5HB06-67019)
Cables and sensors B (5HB06-67019)

5. REMOVAL AND ISTALLATION
Procedure reference table
Introduction
Required tools
Customer Self Repair parts
Recommended checks after replacing parts
Top Trim (5HB06-67004 & 5HB10-67003 & 5HB12-67003, 5HB14-67002 & 5HB12-67019 & 5HB14-67011)
Removal
Front Cover (5HB06-67010 & 5HB10-67008, 5HB12-67011 & 5HB14-67008)Removal
Installation
Cutter Door (5HB06-67008 & 5HB12-67009)
Removal
Left Cover (5HB06-67017 & 5HB12-67008)
Removal
Installation
Right Cover (5HB06-67006 & 5HB12-67006)
Removal
Front Door (5HB06-67005 & 5HB10-67005, 5HB12-67005 & 5HB14-67004)
Removal
Installation
Top Rear Cover (5HB12-67007 & 5HB14-67005)
Removal
Installation
Back Cover (CQ890-67010 & CQ893-67002)
Removal
Installation
Roll Cover (5HB08-67003 & 5HB10-67004, 5HB12-67004 & 5HB14-67003)
Removal
Installation
Left Roll Support with Rewinder and Cover (5HB08-67004 & 5HB12-67016)
Removal
Installation
Right Roll Support with Cover (5HB08-67005 & 5HB12-67017)
Removal
Output Platen (5HB06-67009 & 5HB10-67007, 5HB12-67010 & 5HB14-67007)
Removal
Installation
Front Panel (5HB06-67002)
Removal
Installation
NVM Backup PCA (5HB06-67022)
Removal
Main PCA (5HB06-67018 & 5HB08-67008)
Removal
Installation
5V Power Supply SV (CQ890-67089)
Removal
Installation
Left Spittoon (CQ890-67044)
Removal
Installation
Encoder Disk (CQ890-67033)
Removal
Installation
Bundle PCA (5HB06-67021)
Removal
Installation
Service Station Assembly (CQ890-67045)
Removal
Installation
Prime Pump (CQ890-67030)
Removal
Installation
ARSS (5HB08-67006)
Removal
Installation
Input Roll Guide (5HB06-67016 & 5HB10-67011)
Removal
Installation
Multi-Sheet Tray Sensor Assembly (5HB06-67024 & 5HB08-67010)
Removal
Installation
Pinchwheels Assembly (CQ890-67060)
Removal
Installation
Paper Motor (CQ890-67036)
Removal
Installation
Starwheel Assembly (5HB06-67014 & 5HB10-67010)
Removal
Installation
Bridge Platen (5HB06-67012)
Removal
Belt and Pulley (CQ890-67112 & F9A30-67068)
Removal
Installation
Encoder Strip (CQ890-67096 & CQ893-67029)
Removal
Installation
Carriage Assembly with Belt and Trailing Cable (5HB06-67001 & 5HB10-67001)
Removal
Installation
Carriage Line Sensor (ZIM sensor) (CQ890-67001)
Removal
Installation
Carriage Motor (5HB06-67003)
Removal
Installation
Cables and Sensors (5HB06-67019)
Encoder PCA (CQ890-60204) and Index (CM751-60021)
Removal
Installation
FFC-Paper-Feed-Sensors (CQ890-80014)
Removal
Installation
Out-Of-Paper Sensor TL Assembly (5HB06-60066)
Removal
Installation
Assy PBB to MPCA FFC 36in (5HB10-60066) / Assy PBB to MPCA FFC 24in (5HB06-60099)
Removal
Installation
Door sensor PCA – ESD (F9A30-60262)
Removal
Installation
FFC Front Window to MPCA (5HB06-50001)
Removal
FFC Airprint to MPCA 24in (5HB06-60026) / FFC Airprint to MPCA 36in (5HB10-60008)
Removal
Cutter with Clutch (CQ890-67108)
Cutter
Removal
Installation
Cutter Bridge
Removal
Installation
Out Of Paper Sensor without cable (CQ890-67102)
Removal
Installation
Multi-Sheet Tray SV (5HB08-67007 & 5HB12-67015)
Removal
Installation
Basket Right Cover (5HB12-67014)
Removal
Installation
Basket (5HB12-67012 & 5HB14-67009)
Removal
Installation
Basket Left Cover (5HB12-67013)
Removal
Installation

6. PREVENTIVE MAINTENANCE
Preventive maintenance processes
Clean the printer
General cleaning
Clean the Carriage Line Sensor
Clean the Encoder Strip
Carriage Lubrication
Lubricate the Carriage Assembly
Lubricate the Carriage Rod
Moisture on the printer
Level of printer usage
Preventive maintenance kits
Warning message displayed on the front panel
Printing and interpreting the Preventive Maintenance Kit status report
Preventive Maintenance Kit #1 (Carriage)
Preventive Maintenance Kit #2 (Service Station)
General Cleaning Instructions

Appendix A) Important links

Appendix B )Front panel home screen
8. Web Services (from above, printer not connected to Internet)
5. Bluetooth
6. Estimated ink levels
7. Setup (Wireless off)
7. Setup (Wireless on)

Appendix C) Support menu and Service menu tree
Menu options

Appendix D) How to check whether your computer is connected to your network

Appendix E) Wireless troubleshooting report error cases
Error case table

Appendix F) Updating the cutter design

Appendix G) Safety precautions
General safety guidelines
Electrical / Fire hazards
Mechanical hazards
Electrostatic Discharge (ESD) Precautions

Appendix H) Flyers
CSR
ARSS
Cutter with clutch
Cutter Door (T200, T600, Studio)
Multi-Sheet Tray SV (T200, T600, Studio)
Roll Cover (T200, T600 24in, T600 36in)
Out-Of-Paper Sensor without cable
Accessory
Automatic Sheet Feeder (T200)
Stand Assembly Instructions (T200)
Roll Cover (T200)
Cutter replacement instructions
DesignJet Studio Stand Assembly Instructions
Service Part
NVM Backup PCa